GENERAL TERMS & CONDITIONS
One Stop Web Works is a trading name of Recruitico Limited, registered in England under Companies House number 11507660 and registered address 41 Burlington House 369 Wellingborough Road Northampton England NN1 4EU
1. Definitions and Interpretation
1.1 In these Terms and Conditions, the following expressions have the following meanings:
1.1.1 “Client” means the individual, firm or corporate body appointing Recruitico Limited to provide services. Where an individual is entering into this Contract on behalf of a business, the individual confirms they have the authority to enter into this Contract on behalf of that business and the business shall be the Client in the context of this Contract;
1.1.2 “Company” means Recruitico Limited, registered in England under number 11507660 of 27 Milton Road, Broughton, MK10 9RA.
1.1.3 “Contract” means the contract formed as detailed in clause 2, which includes the acceptance of these Terms and Conditions; and
1.1.4 “Quotation/Schedule” means the written quotation/schedule to provide the Services, which remains open for acceptance for a period of 30 days and shall constitute our entire scope of works;
1.1.5 “Services” means the Consultancy and/or Outsourcing and/or Remote Staff to be provided to the Client and any other services as to be agreed within the Quotation/Schedule/Specification.
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions is to:
1.2.1 “we”, “us”; and “our” is a reference to the Company;
1.2.2 “you” and “your” is a reference to the Client;
1.2.3 “writing” and “written” includes emails and similar communications;
1.2.4 A statute is a reference to that statute as amended or re-enacted at the relevant time;
1.2.5 “these Terms and Conditions” is a reference to these Terms and Conditions as amended or supplemented at the relevant time;
1.2.6 a clause refers to a clause of these Terms and Conditions;
1.2.7 a “Party” or the “Parties” refer to the parties to these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon their interpretation.
1.4 Words imparting the singular number shall include the plural and vice versa. References to any gender shall include the other gender. References to persons shall include corporations.
2. The Contract
2.1 We will provide a Schedule and/or Quotation for all Services. The acceptance of our Schedule/Quotation, electronically or otherwise, or the placement of an order in any way, creates a legally binding Contract between the Company and the Client and includes the acceptance of these Terms and Conditions, which shall apply between us.
2.2 These Terms and Conditions shall:
2.2.1 apply to and be incorporated in the Contract;
2.2.2 apply to all dealings relating to the Services being supplied by us;
2.2.3 and prevail over any terms or conditions contained in or referred to by the Client’s purchase order, confirmation of order or specification, or implied by law, trade custom, practice or course of dealing.
2.3 No addition to, variation of, exclusion or attempted exclusion of any term of the Contract shall be binding on us unless in writing and signed by a duly authorised representative of ours.
2.4 The Client shall be responsible for the accuracy of any information submitted to us and for ensuring that our Quotation/Schedule reflects the requirements of the Client. Our Quotation/Schedule is based on the information provided to us at the time of its preparation. Should any errors or discrepancies become evident which affect our order value, we reserve the right to make adjustments to it.
2.5 Our Quotation/Schedule shall constitute our entire scope of works but shall be subject to amendment as detailed below.
2.6 Our Quotation/Schedule will be valid for a period of 30 days only unless otherwise stated, and we may withdraw it at any time by giving notice to the Client.
3. Payment
3.1 The Client agrees to pay the fees in accordance with the terms of payment detailed below.
3.2 Payment for consultancy, outsourcing, remote staff and other ongoing monthly services shall be made by monthly instalments on the agreed date (as per the ‘schedule’) via standing order and/or Direct Debit. It is the Client’s responsibility to set up and maintain the standing order and/or Direct Debit payments.
3.3 Additionally, all invoices are payable within 7 days of the date of invoice, in pounds sterling, without set-off, withholding or deduction.
3.4 If we either provide any services not included within the quotation/schedule or provide the services outside of our normal business hours (Monday to Friday 9am to 5pm, excluding bank holidays) at the request of the Client, we shall charge for these in addition to the schedule/quotation at our then current hourly rate.
3.5 Time for payment shall be of the essence for the Contract. If the Client fails to make payment in full on the due date, agreed standing order and/or Direct Debit date or fails to comply with the Client’s obligations as listed in this agreement, the whole of the balance of the Quotation/schedule then outstanding shall become immediately due and payable and, without prejudice to any other right or remedy available to us, we shall be entitled to:
3.5.1 appropriate any payment made by the Client to any outstanding sum;
3.5.2 charge interest on the amount outstanding from the due date to the date of receipt by us (whether before or after judgment), at the annual rate of 8% above the then current Bank of England base lending rate, accruing daily and compounded quarterly;
3.5.3 suspend all further provision of Services until the Client remedies the default;
3.5.4 where appropriate, shut the project down if any payments remain outstanding for a period of 3 months or more;
3.5.5 not be held liable for any costs or losses sustained or incurred by the Client arising directly or indirectly from our failure or delay in performing any of our obligations as a result; and
3.5.6 be entitled to claim for any costs or losses sustained or incurred by us arising directly or indirectly from the Client’s default.
4. Our Obligations
4.1 We warrant that we will use all reasonable care and skill in fulfilling our obligations under this Contract and that all personnel have qualifications and experience appropriate for the tasks to which they are allocated.
4.2 Our obligations are subject to you complying with your obligations under the terms of this Contract and shall also be subject to the limits and exclusions of liability set out herein.
5. Client’s Obligations
5.1 The Client agrees, where applicable, to:
5.1.1 provide us with any information, advice and assistance relating to the services, as we may reasonably require within sufficient time to enable us to perform the services;
5.1.2 virus-check all data and material supplied to us;
5.1.3 nominate a suitably qualified individual to act as the Client’s representative to liaise with us regarding the services;
5.1.4 obtain and maintain all necessary licences, permissions and consents in connection with the services; and
5.1.5 comply with all applicable Health and Safety legislation and regulations whilst we are working at the Client’s premises.
5.2 If the Client fails to meet any of these provisions, without limiting our other rights or remedies, we shall:
5.2.1 have the right to suspend performance of the services until the Client remedies the default; and
5.2.2 not be held liable for any costs or losses sustained or incurred by the Client arising directly or indirectly from our failure or delay in performing any of our obligations as a result;
5.2.3 be entitled to claim for any costs or losses sustained or incurred by us arising directly or indirectly from the Client’s default.
5.3 Not use our services for Prohibited Activities as explained below:
You agree not to use our services for any unlawful purposes or engage in any activities that are prohibited by these Terms and Conditions. Specifically, you agree not to use our services to:
- Engage in any criminal or fraudulent activities.
- Distribute, disseminate, or transmit any material that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
- Violate any laws, regulations, or guidelines set forth by local, state, national, or international authorities.
We reserve the right to monitor your use of our services to ensure compliance with these Terms and Conditions. If we suspect that your use of our services is involved in any criminal or fraudulent activities, we may, at our sole discretion, take the following actions:
- Suspend or terminate your access to our services without notice.
- Report your activities to the relevant authorities, including law enforcement agencies.
5.4 Social Media Services: When utilising our social media services where we post on the client’s behalf, we will post to up to 3 platforms/accounts as standard. If the client wishes to add additional accounts to our software, an automatic software/admin fee of £5 per account per month will apply. The client agrees to either maintain the account limit within this threshold or accept the additional fee.
6. Variation and Amendments
6.1 If the Client wishes to vary the services to be provided, they must notify us as soon as possible. We shall endeavour to make any required changes and any additional costs thereby incurred shall be invoiced to the Client.
6.2 If, due to circumstances beyond our control, we have to make any change in the arrangements relating to the provision of the services, we shall notify the Client immediately. We shall endeavour to keep such changes to a minimum and shall seek to offer the Client arrangements as close to the original as is reasonably possible in the circumstances.
6.3 Any agreed variation or amendment will be carried out in accordance with these terms and conditions and any price increase necessitated as a result of an agreed variation or amendment shall be payable in accordance with the terms for payment herein.
7. Ownership, Licensing, and Transferability of Your Website
Below are the terms regarding the ownership, licensing, and transferability of your website and the assets used on your website when no upfront fee is charged.
7.1 Client-Owned Assets
The domain, all written content (whether provided by us or you), any assets provided by you, and any royalty-free assets used on your website are your property. You have full rights to use or transfer these elements as you see fit. However, if One Stop Web Works has purchased the domain on your behalf and you wish to transfer it, a transfer fee of £20 + VAT will apply.
7.2 Company-Owned Premium Assets
Certain assets used on your website, including but not limited to plugins, applications, videos, icons, fonts, and images, are premium assets licensed by One Stop Web Works. These assets are provided to you as part of our service and remain our property. They cannot be transferred to another hosting provider or reused.
7.3 Website Design and Builder Tools
The design of your website is created using premium software, page builders, and third-party plugins that are purchased and licensed by One Stop Web Works. While the design itself is not copyrighted, the tools and plugins used to create your website are licensed through our company and are not transferable.
7.4 Contract Duration and Renewal
By subscribing to our website service, you agree to an initial contract term of 24 months, during which cancellation is not permitted.
After the initial 24-month period, you have the following options:
- Website Refresh & Renewal: You may opt for a website refresh, which ties you into a new 24-month contract.
- Rolling Monthly Contract: If you choose not to refresh, your website will continue on a rolling monthly contract, with a 30-day notice period required for cancellation.
7.5 Monthly Subscription Fee
The monthly subscription fee covers a range of essential services, including:
- Initial Website Design (the cost of designing and building your website is included in the subscription, with no upfront fee required)
- Website Refresh (if you choose to renew for another 24-month contract, you are entitled to a website refresh to keep your site modern and up to date)
- Website Hosting (ensuring your site remains live and accessible)
- Ongoing Support (assistance with technical queries and troubleshooting)
- Regular Website Changes (minor updates to content and design)
- Automated Backups (to protect your website data)
- SSL Certificates (for security, where we control the nameservers)
- Technical Updates (keeping your website software, plugins, and security patches up to date)
- Additional Managed Services (ensuring the continued smooth operation of your website)
- This comprehensive service ensures your website remains secure, functional, and up to date, without any hidden or unexpected costs.
- Critical Errors vs Client-Requested Changes
In addition to the services listed above, our support includes two distinct categories of assistance:
1. Critical Errors (Unlimited Support Included)
Critical errors refer to technical issues that prevent the website from functioning as intended, affecting availability, security, or core functionality.
These issues are prioritised and repaired without any limits as part of your subscription.
Examples of Critical Errors include:
- Website going offline or failing to load
- Broken checkout, forms, or essential user flows
- Security breaches, malware, or compromised functionality
- Plugin or system failures causing major disruptions
- Hosting or SSL issues preventing normal operation
- Severe display or layout issues caused by technical faults
We provide unlimited support for critical errors, ensuring your website is restored promptly and kept fully operational.
2. Client-Requested Changes (Limited Monthly Allowance)
Client-requested changes are updates made by preference rather than necessity, and include adjustments that do not affect the core functionality or critical operation of the website. These are included up to your monthly allowance, which is 1 hour per website per month, unless a different arrangement has been agreed separately.
Examples of Client-Requested Changes include:
- Updating text, images, banners, or page content
- Adding new sections or modifying existing layouts
- Creating new pages not included in the original scope
- Adjusting design elements for aesthetic reasons
- Editing products, listings, menu items, or pricing
- Installing new plugins or non-essential features
- Non-urgent improvements or enhancements
If you require changes beyond the included time, additional support can be provided at the agreed hourly rate.
7.6 Non-Transferability of Website and Hosting
If your website is provided without an upfront fee, it must remain under our management and on our system/hosting for the initial 24-month contract period. During this time, the website cannot be transferred to another provider.
After the 24-month period, if you choose to continue on a rolling monthly contract, you may request a copy of your website, subject to the conditions outlined in 7.7 Cancellation and Transfer.
7.7 Cancellation and Transfer
After the initial 24-month contract period, you may choose to transfer your website to another provider. Upon request, we will:
- Provide you with all files and data related to your website, or
- Assist in transferring it to a compatible service.
However, please note:
- Any premium software, page builders, or plugins that were licensed through One Stop Web Works will not be included. You will need to purchase and license these separately if required.
- You will need to arrange your own hosting and take full responsibility for managing all aspects previously covered under your monthly subscription, including:
- Website Hosting
- Technical Support
- Website Updates and Changes
- Automated Backups
- SSL Certificates (if applicable)
- Technical Updates
If One Stop Web Works has purchased the domain on your behalf and you wish to transfer it, a transfer fee of £20 + VAT will apply.
7.8 Websites with an Upfront Fee
For websites where an upfront fee is charged, the specific allocation of that fee and any adjustments to the terms outlined in this section will be agreed upon separately. This includes, but is not limited to, how the upfront payment affects ownership, licensing, transferability, and contractual obligations. Any such variations will be documented in writing as part of the agreement.
8. Liability
8.1 We will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under the express terms contained herein, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims in connection with the performance of our obligations under the Contract. All warranties or conditions whether express or implied by law are hereby expressly excluded to the maximum extent permitted by law.
8.2 In the event of a breach by us of our express obligations under these Terms and Conditions, the remedies of the Client will be limited to damages, which in any event, shall not exceed the fees paid by the Client for our services in the 30 days preceding the date on which the alleged claim arose.
9. Confidentiality
9.1 Each party shall keep in strict confidence all technical or commercial, data, information, know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by one party to the other. Each party shall restrict disclosure of such confidential material to such of its employees as need to know the same for the purpose of discharging its obligations under the Contract and shall ensure that such employees are subject to corresponding obligations of confidentiality.
9.2 This clause shall survive termination of the Contract, however caused.
9.3 Unless agreed otherwise, we reserve the right to display any publicly accessible work we have done for you to other clients and/or publicly to promote our business. This includes but is not limited to: featuring the publicly accessible work in case studies, brochures, social media promotions, links to your website from our website, and links back from your website to our website.
10. No Employment
10.1 Nothing in this Contract shall render or be deemed to render us an employee or agent of yours or you an employee or agent of ours.
10.2 Unless otherwise agreed in writing, nothing in this Contract shall constitute or be deemed to constitute a partnership, joint venture, agency, or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in this Contract. Neither Party shall have the authority to act in the name of or on behalf of, or otherwise to bind, the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability, and the exercise of any right or power).
11. Data Protection
11.1 If any Personal Data (as defined by the Data Protection Act 1998) is passed to us under this Contract, then the parties agree that the Client is the Data Controller and that we are the Data Processor.
11.2 We shall:
11.2.1 process the Personal Data only to the extent, and in such manner, as is necessary for the provision of the Services or as is required by law or any regulatory body;
11.2.2 implement appropriate measures to protect the Personal Data against unauthorised or unlawful processing or loss, destruction, damage, alteration or disclosure; and
11.2.3 take reasonable steps to ensure the reliability and confidentiality of any of our personnel who have access to the Personal Data.
11.3 We may transfer and store Personal Data outside of the European Economic Area (“EEA”). If this is to occur, we will ensure a level of security similar to the EEA by means of written contracts. This is detailed in our Data Processing Guarantee that can be found here.
11.4 In addition, we cannot be held responsible for events that occur outside our control, including, but not limited to, loss of data and hacking. You are responsible for backing up any personal data, and we accept no liability for this.
12. Force Majeure
12.1 We shall not be liable to the Client for any breach of our obligations under this Contract if such breach is due to an act, event, omission or accident beyond our reasonable control (Force Majeure Event). Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event that is beyond our reasonable control.
12.2 If a Force Majeure Event occurs, we shall inform the Client as soon as possible and take all reasonable steps to mitigate the effects of the Force Majeure Event and resume performance of our obligations as soon as possible.
13. Entire Agreement
This Contract constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.
14. Third Party Rights
The Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns, and is not intended to benefit, or be enforceable by, anyone else.
15. Notices
15.1 Any notice required to be given pursuant to this Contract shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post or by e-mail to the address of the party as set out in these terms and conditions, or such other address as may be notified by one party to the other.
15.2 A notice delivered by hand is deemed to have been received when delivered (or, if delivery is not in business hours, 9.00 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. An e-mail shall be deemed to have been delivered within 24 hours from the time of being sent, provided that no “non-deliverable” notice is received by the sender.
16. Severance
In the event that one or more of the provisions of this Contract is found to be unlawful, invalid or otherwise unenforceable, that/those provision(s) shall be deemed severed from the remainder of this Contract. The remainder of this Contract shall be valid and enforceable.
17. Law, Jurisdiction and Dispute Resolution
17.1 This Contract and all matters arising from it and any dispute resolutions referred to below shall be governed by and construed in accordance with the laws of England and Wales.
17.2 Where there is a dispute, the aggrieved Party shall notify the other Party in writing of the nature of the dispute with as much detail as possible about the issue. A senior representative of each of the Parties shall communicate within 7 days of the date of the written notification in order to reach an agreement about the nature of the issue and the corrective action to be taken by the respective Parties.
17.3 If the Parties cannot resolve a dispute, they shall seek to resolve the dispute or difference amicably using an Alternative Dispute Resolution (“ADR”) procedure acceptable to both Parties before pursuing any other remedies available to them. If either Party fails or refuses to agree to or participate in the ADR procedure or if in any event the dispute is not resolved to the satisfaction of both Parties within 30 days after it has arisen, the matter shall be settled in accordance with the procedure below.
17.4 If the Parties cannot resolve the dispute by the procedure set out above, the Parties shall irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the purposes of hearing and determining any dispute arising out of this Contract.
18. Termination
7.1 Where applicable, upon acceptance of the Quotation for a one-off service, the Client shall no longer be entitled to cancel the Services to be provided, except with our agreement in writing and provided that the Client indemnifies us in full against all loss (including loss of profit), costs, damages, charges and expenses incurred by us as a result of the cancellation.
7.2 Where applicable, for ongoing monthly services, either party may terminate this Contract at any time by giving a 30-day written notice.
7.3 Either Party may terminate the Contract immediately by giving written notice to the other if the other Party commits any serious breach of any term of this Contract and (if the breach is capable of being remedied) has failed to remedy the breach within 14 days after receiving a written request from the other Party to do so.
7.4 Either Party may terminate the Contract immediately if the other party goes into bankruptcy, liquidation or administration either voluntary or compulsory (save for the purposes of bona fide corporate reconstruction or amalgamation), if a receiver is appointed in respect of the whole or any part of its assets, or if the other party ceases, or threatens to cease, to carry on business.
19. Acceptance
Setting up a direct debit mandate for our services confirms that you accept the above terms.